3.1 Plans

Novra offers the following plans, as described on our pricing page and subject to change as set out in Section 3.6:

• Free — $0/month. New verified accounts receive a 14-day reverse trial with Pro features and 150,000 AI credits that expire when the trial ends. No card is required and nothing is charged when the trial ends. Free accounts also receive a one-time grant of 25,000 starter credits that do not expire, 5 free data extractions per month, free automatic extraction of offering-memorandum PDFs during the first 60 days or first 50 PDFs (whichever comes first), one sample Broker Opinion of Value in the sample workspace, 500MB storage, pay-as-you-go credit purchases, and community support. After the trial, the Free plan does not include the email agent, scheduled agent runs, or connections to third-party services (such as Box or Granola), and chats consume credits.

• Pro — $99/month or $990/year, per user: 150,000 AI credits per month (unused monthly credits do not roll over), an included monthly chat allowance (Section 3.4.1), the email agent, scheduled agent runs, connections to third-party services at 20 credits per call, additional credits at the Pro per-credit rate, 10 free data extractions per month, 100GB storage, and priority support.

• Founding Pro — a limited launch offer on the Pro annual plan: $500 for the first year, available to new subscribers while places remain, limited to the first 250 members. Founding Pro includes everything in Pro, with 200,000 AI credits per month during the first year (unused monthly credits do not roll over). After the first year, the subscription renews automatically at the then-current Pro annual price (currently $990/year) with Pro’s standard monthly credits. The offer may be claimed once per person; if you cancel or let a Founding Pro subscription end, the founding rate cannot be claimed again. Novra may end the offer at any time before all places are claimed; ending it does not affect members who have already claimed it.

• Brokerage — $300/month for up to 5 seats plus $49/month for each additional seat, or $3,000/year for up to 5 seats plus $490/year for each additional seat, billed to the organization: 150,000 AI credits per seat per month (minimum 750,000), shared across the workspace; unused monthly credits roll over up to one month’s allotment; an included chat allowance for each member (Section 3.4.1); additional credits at the Brokerage per-credit rate; 10 free data extractions per month per member; 100GB storage per seat (minimum 500GB); and priority support.

• Enterprise — custom pricing and terms under a separate written agreement, which controls to the extent it conflicts with these Terms.

3.2 Billing and Auto-Renewal

Paid subscriptions are billed monthly or annually, as selected at checkout, and renew automatically at the end of each billing period unless cancelled. Founding Pro is available with annual billing only. Auto-renewal and the renewal price are disclosed at checkout and confirmed in receipts sent by our payment processor. All payment card information is collected and processed directly by Stripe; Novra does not store your card details.

Automatic credit top-ups. When you save a payment card, automatic top-ups (“auto-recharge”) are turned on: if your credit balance falls below 2,000 credits, or is too low to start a requested task, your card is charged for a credit pack (by default, $10). You can change the threshold and pack, or turn auto-recharge off, at any time in your billing settings.

Brokerage seats. When your workspace has more members than paid seats, the seat count rises to match automatically. Added seats are charged immediately, prorated for the rest of the billing period, and come with a prorated credit grant. Removing a member does not reduce your seat count or your bill: to pay for fewer seats, an admin reduces the seat count in billing settings, which takes effect at the end of the current billing period, with no refund or credit for the remainder of it.

3.3 Cancellation and Refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period; we do not provide prorated or partial refunds for the remainder of a billing period already paid. Credits charged for a task the Service fails to complete (for example, a Broker Opinion of Value run that stalls) may be returned to your balance.

3.4 Credits

• Subscription credits are included with your plan each billing cycle (for annual plans, each month). Pro and Founding Pro credits do not roll over and expire at the end of each monthly credit period. Brokerage credits roll over month to month, up to one month’s allotment, while the subscription remains active.

• Purchased (top-up) credits are separate from subscription credits, may be bought manually or via auto-recharge, and do not expire, except that all purchased credits are forfeited upon account deletion. Subscribers buy additional credits at their plan’s per-credit rate, shown at purchase.

• When multiple credit balances exist, credits with an expiration date are consumed before non-expiring credits, and trial credits are consumed before the permanent starter credit grant.

• All credits are prepaid service fees. Credits have no cash value, are non-transferable, and are non-refundable except where required by applicable law or as described in Section 3.3.

• On cancellation or downgrade: purchased credits remain available until used (and are forfeited only on account deletion); included subscription credits expire at the end of the billing period in which the change occurs; for organization (Brokerage) workspaces, shared credits remain with the workspace until the workspace is closed or deleted.

• Some tasks require a minimum balance to start (for example, a Broker Opinion of Value or a document extraction). If your balance is insufficient, the Service may decline the task, or skip optional steps within it, until you purchase additional credits.

• Workspaces without organization-level billing draw on the individual user’s personal credit balance. A single charge is never split between a personal and an organization balance.

3.4.1 Included Chat

Pro, Founding Pro, and Brokerage plans include a monthly allowance for chatting with Neo in the web app: $15 of AI usage per user per calendar month, of which at most 40% may be used in any rolling 7 days and at most $3 in any rolling 24 hours. Trial accounts receive a one-time $10 allowance for the trial period. Chat beyond the allowance, chat with premium models identified in the Service, email-agent and scheduled runs, background work Neo delegates to subagents, web searches (50 credits each), and calls to connected services (20 credits each) consume credits. Novra may adjust these allowances and limits on notice.

3.5 Team and Organization Billing

Brokerage organizations share a single credit pool sized to their seat count. Credit consumption by any workspace member draws from the shared organization balance; each member’s chat allowance and free extractions are individual and are not pooled.

3.6 Changes to Pricing

We may change subscription pricing with at least 30 days’ written notice. Any price change takes effect at your next renewal following the notice period.

3.7 Referral Program

Novra may offer a referral program that rewards you when a person you invite creates a verified Novra account. Where offered:

• While your 14-day trial is active, each qualifying referral extends your trial by 7 days, and every second qualifying referral also grants 50,000 promotional credits. After your trial ends, or while you have a paid subscription, each qualifying referral grants 50,000 promotional credits. A referral qualifies only when the referred person completes a verified signup, and at most one reward is granted per referred person, credited to the most recent qualifying referral for that person.

• Referrals must be sent to work email addresses of people who do not already have a Novra account. Both direct referral invitations and workspace invitations may count as referrals, and Novra may limit the number of invitations sent per day. When you refer someone, Novra sends them an invitation email on your behalf; you confirm you have a reasonable basis to contact them.

• Promotional credits granted under the referral program are credits for all purposes of Section 3.4: they have no cash value, are non-transferable, and are non-refundable, and they are forfeited upon account deletion.

• Self-referrals, referrals of fictitious or duplicate accounts, bulk or automated distribution of invitations, and any other abuse of the program are prohibited. Novra may withhold, revoke, or reverse rewards obtained through prohibited conduct.

• Novra may modify, suspend, or terminate the referral program — including reward types, amounts, intervals, and eligibility — at any time. Changes do not affect rewards already granted.