Legal

Terms of Service

Last updated: August 4, 2026

These Terms of Service ("Terms") are a binding agreement between Novra, LLC ("Novra," "we," "us") and the individual or entity using the Novra platform ("you" or "Customer"). By creating an account, accessing, or using Novra's website or software (the "Service"), you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility and Responsibility for Professional Compliance

Novra is available to any user, including individuals who are not licensed real estate brokers or appraisers. You are solely responsible for ensuring that your use of the Service, and any output you generate, complies with the licensing, regulatory, and professional-conduct requirements applicable to you in your jurisdiction. Novra does not verify your professional credentials and makes no representation that any output is suitable for use by an unlicensed individual for any particular purpose.

2. Accounts, Organizations, and Workspaces

  • You must provide accurate registration information and are responsible for activity on your account.
  • Users may create or join an organization workspace. Novra generally restricts workspace invitations to users sharing the same verified email domain as the organization.
  • Content uploaded to an organization workspace belongs to and remains controlled by that organization. A user who leaves an organization loses access to that workspace's content.
  • You are responsible for managing who has access to your workspace and for any actions taken by users you invite.

3. Subscription Plans, Billing, and Credits

3.1 Plans

Novra offers the following plans, as described on our pricing page and subject to change as set out in Section 3.6:

  • Free — $0/month: 14-day Pro trial (100,000 AI credits, no card required), 25,000 starter credits retained after the trial, full platform access, 5 free data extractions per month, 1GB storage, pay-as-you-go credit purchases, community support.
  • Pro — $75/month or $750/year: 100,000 AI credits per month (use-it-or-lose-it; unused monthly credits do not roll over), pay-as-you-go overage at a 10% discount, 10 free data extractions per month, 100GB storage, priority support.
  • Brokerage — $300/month or $3,000/year: unlimited seats, 500,000 shared AI credits per month, unused monthly credits roll over, pay-as-you-go overage at a 10% discount, 10 free data extractions per month per member, 100GB storage, priority support.

3.2 Billing and Auto-Renewal

Paid subscriptions are billed monthly or annually, as selected at checkout, and renew automatically at the end of each billing period unless cancelled. Auto-renewal is disclosed at checkout and confirmed in renewal receipts sent via our payment processor. All payment card information is collected and processed directly by Stripe; Novra does not store your card details.

3.3 Cancellation and Refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period; we do not provide prorated or partial refunds for the remainder of a billing period already paid.

3.4 Credits

  • Subscription credits are included with your plan each billing cycle. Pro plan credits do not roll over and expire at the end of each billing period. Brokerage plan credits roll over month to month while the subscription remains active.
  • Purchased (top-up) credits are separate from subscription credits, may be bought manually or via auto-recharge, and do not expire, except that all purchased credits are forfeited upon account deletion.
  • When multiple credit balances exist, credits with an expiration date are consumed before non-expiring credits, and trial credits are consumed before the permanent starter credit grant.
  • All credits are prepaid service fees. Credits have no cash value, are non-transferable, and are non-refundable except where required by applicable law.
  • On cancellation or downgrade: purchased credits remain available until used (and are forfeited only on account deletion); included subscription credits expire at the end of the billing period in which the change occurs; for organization (Brokerage) workspaces, shared credits remain with the workspace until the workspace is closed or deleted.
  • If your credit balance is insufficient to complete a requested task, the Service may decline to process that task until you purchase additional credits.
  • Workspaces without organization-level billing draw on the individual user's personal credit balance.

3.5 Team and Organization Billing

Brokerage plan organizations share a single credit pool with unlimited seats. Credit consumption by any workspace member draws from the shared organization balance.

3.6 Changes to Pricing

We may change subscription pricing with at least 30 days' written notice. Any price change takes effect at your next renewal following the notice period.

3.7 Referral Program

Novra may offer a referral program that rewards you when a person you invite creates a verified Novra account. Where offered:

  • Rewards may include trial extensions, promotional credits, or both, in the amounts and at the intervals described in the Service at the time of the referral. Rewards are granted only when the referred person completes a verified signup, and at most one reward is granted per referred person, credited to the earliest qualifying referral.
  • Eligibility may be limited — for example, to invitations sent to work email addresses — and both direct referral invitations and workspace invitations may count as referrals.
  • Promotional credits granted under the referral program are credits for all purposes of Section 3.4: they have no cash value, are non-transferable, and are non-refundable, and they are forfeited upon account deletion.
  • Self-referrals, referrals of fictitious or duplicate accounts, bulk or automated distribution of invitations, and any other abuse of the program are prohibited. Novra may withhold, revoke, or reverse rewards obtained through prohibited conduct.
  • Novra may modify, suspend, or terminate the referral program — including reward types, amounts, intervals, and eligibility — at any time. Changes do not affect rewards already granted.

4. Customer Content

4.1 Ownership

As between you and Novra, you retain all ownership rights in the property details, financial data, comparables, images, buyer/tenant information, and other materials you upload or input to the Service ("Customer Content"), and in the documents and materials the Service generates for you ("Outputs"). Novra claims no ownership of your Customer Content or Outputs.

4.2 License to Novra

You grant Novra a limited, non-exclusive, worldwide license to host, store, process, transmit, and display your Customer Content solely as necessary to provide, secure, support, and improve the Service, including by transmitting relevant portions of Customer Content to the third-party AI model providers and other subprocessors described in our Privacy Policy.

4.3 AI Output Characteristics

You acknowledge that outputs generated using artificial intelligence may not be protectable by copyright in all jurisdictions, and that the Service may generate similar or substantially similar outputs for other users based on similar inputs or templates. Novra does not represent that any Output is unique.

4.4 Your Warranties Regarding Uploaded Data

You represent and warrant that:

  • you have all necessary rights, consents, and authority to upload, use, and process any Customer Content you submit to the Service, including any personal data of third parties (such as tenants, buyers, or other contacts) contained in that content;
  • your use of any third-party data source (including multiple listing service (MLS) data or other licensed data feeds) in connection with the Service complies with the license terms and redistribution restrictions applicable to that data source; and
  • your upload and use of Customer Content does not violate the rights of any third party or any applicable law.

Novra does not control, verify, or independently confirm the source, accuracy, or licensing status of any Customer Content you upload.

4.5 No Marketing Use

Because you own your Outputs, Novra will not use your Outputs or Customer Content in Novra's own marketing or promotional materials without your separate, prior written consent.

5. AI-Generated Content; Broker Opinion of Value Disclaimer

THE SERVICE USES ARTIFICIAL INTELLIGENCE TO GENERATE BROKER OPINIONS OF VALUE, BUYER LISTS, AND OTHER MARKETING MATERIALS. A BROKER OPINION OF VALUE ("BOV") GENERATED THROUGH THE SERVICE IS NOT AN APPRAISAL AND IS NOT PREPARED IN ACCORDANCE WITH THE UNIFORM STANDARDS OF PROFESSIONAL APPRAISAL PRACTICE (USPAP). IT IS AN ESTIMATE OF PROBABLE SELLING PRICE FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE RELIED UPON AS AN APPRAISAL OR AS A SUBSTITUTE FOR INDEPENDENT PROFESSIONAL JUDGMENT.

BY ACCEPTING THESE TERMS OR USING THE SERVICE, YOU ACKNOWLEDGE AND AGREE THAT NO OUTPUT IS AN APPRAISAL, THAT NOVRA DOES NOT PREPARE APPRAISALS, AND THAT NOVRA HAS NO RESPONSIBILITY OR LIABILITY ARISING FROM ANY USE OF, OR RELIANCE ON, ANY OUTPUT AS AN APPRAISAL.

Outputs are generated based on data you provide and general-purpose AI models, which can produce inaccurate, incomplete, or outdated information. You are solely responsible for independently reviewing, verifying, and using professional judgment before relying on or distributing any Output, including before presenting any Output to your own clients or customers.

6. Acceptable Use

You will not use the Service to:

  • upload content you do not have the right to upload, including data subject to third-party licensing restrictions;
  • violate any applicable law, including real estate licensing, appraisal, or consumer-protection laws;
  • misrepresent an Output as a licensed appraisal or as anything other than an AI-generated estimate;
  • attempt to reverse-engineer, scrape, or interfere with the Service; or
  • upload malicious code or attempt to gain unauthorized access to any account or system.

7. Third-Party Services

The Service relies on third-party subprocessors to operate, including hosting, database, payment, analytics, error-monitoring, email, background-job, authentication, and AI model providers, as described in our Privacy Policy. Your use of the Service is also subject to the applicable terms of Novra's AI model providers, to the extent those terms impose restrictions on end users.

8. Disclaimers

THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. NOVRA DOES NOT WARRANT THAT OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR TRANSACTION.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVRA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. NOVRA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO NOVRA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

This limitation does not apply to: (a) your indemnification obligations under Section 10; (b) claims arising from infringement of Novra's intellectual property; or (c) liability arising from gross negligence or willful misconduct, to the extent such liability cannot be limited under applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Novra and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from or relating to:

  • any dispute between you and your own client or customer arising from your use, misuse, or distribution of any Output;
  • any claim that an Output was used, presented, or relied upon — by you or by anyone to whom you provided it — as an appraisal or as a substitute for an appraisal; or
  • your breach of the data warranties in Section 4.4, including any claim that Customer Content you uploaded violated a third party's rights or a data source's licensing terms.

11. Term and Termination

These Terms remain in effect while you use the Service. Novra may suspend or terminate your access for breach of these Terms. You may delete your account at any time as described in our Privacy Policy. Sections 4 through 10 survive termination.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via the Service or by email. Continued use of the Service after changes take effect constitutes acceptance.

13. No Professional Services; No Fiduciary Relationship

Novra is a software provider. Novra is not a licensed real estate broker, agent, or appraiser, does not hold a real estate brokerage or appraisal license in any jurisdiction, and does not provide brokerage, appraisal, legal, financial, or other licensed professional services. No fiduciary, advisory, or agency relationship is created between you and Novra by your use of the Service. You remain solely responsible for any professional obligations you owe to your own clients. Novra does not prepare or deliver appraisals, and Novra is not responsible for any use of the Service or any Output as, or in place of, an appraisal.

14. Governing Law; Arbitration; Class Action Waiver

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles.

Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted by a single arbitrator in New York, New York (or remotely, at the arbitrator's discretion). Judgment on the arbitration award may be entered in any court of competent jurisdiction. Either party may bring an individual claim in small claims court instead of arbitration if it qualifies.

YOU AND NOVRA EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION. Claims must be brought in an individual capacity only.

15. Assumption of Risk; No Reliance

You acknowledge that you have read and understood the AI-output and USPAP disclaimers in Section 5, that you are using the Service and any Outputs at your own risk, and that Novra has not induced you to rely on any Output in place of your own professional judgment or independent verification.

16. Force Majeure

Novra is not liable for any failure or delay in performance resulting from causes beyond its reasonable control, including outages of third-party subprocessors, AI model providers, hosting infrastructure, internet service, or acts of God.

17. Miscellaneous

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Novra regarding the Service and supersede any prior agreements on this subject. If any provision is found unenforceable, that provision will be modified to the minimum extent necessary and the remaining provisions remain in full effect. Novra's failure to enforce any provision is not a waiver of that provision. Novra may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign these Terms without Novra's consent. Notices to Novra should be sent to notices@getnovra.ai.